FAQ – COMMON QUESTIONS

GENERAL INFORMATION

  1. What is the Rio Open?

Rio Open is the biggest tennis tournament in South America and the first ATP World Tour 500 of Brazil. The ATP 500 category has 13 events and Rio Open is part of this select group, therefore one of the 20 biggest tournaments in the world. It is the biggest annual sporting event of the city and one of the three ATP 500s played on clay.

  1. When does it happen?

Rio Open 2019 will happen from February 16th to the 24th, at the Jockey Club Brasileiro, in Rio de Janeiro.

  1. Which players have confirmed their participation?

We have confirmed Austrian Dominic Thiem, Italian Fabio Fognini and Argentinian Diego Schwartzman. See the complete list clicking here.

  1. What can I take or not take to the tournament?

Professional cameras, with removable lenses, are prohibited. You can get in with food and drinks, as long as it’s not characterized the intent of selling them. Fruits and sandwiches have to be in transparent packages. You cannot go in with glass bottles of alcoholic beverages. We advise you not to go with baby carriages because they will not be allowed on court.  

Ticket holders cannot hold food of drinks with the intent of selling them or objects that might others’ security (bottles, cans, helmets, animals, fire weapons, for example). They also cannot hold material with political, promotional or advertising purposes, unless they are given by the event’s organization.

TICKETS

  1. How can I buy tickets?

Tickets are available at http://bit.ly/2APNNbT (only for credit cards issued in Brazil).

  1. What is the schedule?

In 2019, Rio Open will maintain the 2018 schedule. From Monday to Thursday, two sessions: Session 1 starting at 4:30 PM and Session Noite (Night) at 7 PM. From Friday to Sunday, there will be only one session. Session 1 has one match at Center Court and all outside courts’ matches. Session Noite has all matches starting at 7 PM at Center Court and all of outside courts’ matches. Any ticket gives the ticket holder the right to enter Jockey Club Brasileiro Rio Open complex.

  1. How many tickets can I buy?

Up to 22 tickets total and up to 4 per session.

  1. What credit cards do you accept?

You need a credit card issued in Brazil to buy tickets. Visa, Mastercard, Elo or Diners.

  1. I live in another country. How can I buy tickets?

Fill in the form and send us a message: https://atendimento.tudus.com.br/hc/pt-br/requests/new.

  1. Who has 50% discount?

– Brazilian students: they have to show student identification with expiration date and an ID with photo.

– Elderly: people who are 60 years old or older, presenting ID with photo.

– People between 15 and 29 years old registered at CadÚnico (whose family income is up to 2 times the minimal wage).

– People with disabilities and companions when necessary: documentation that proves the person’s condition.

– Professor of the public system in Rio: professional ID.

  1. Is there someone who has free entrance?

– Children under 12 years old with paying companion;

– People over 65 years old;

– People with disabilities;

– Children up to 35 months old.

If you have special needs, send your request via: http://bit.ly/2B7Guw2

  1. How can I exchange or return tickets?

You cannot exchange tickets. You can cancel your order up to seven days after the order was made and get the money back. If you ask for cancellation less than two days of the session, it will not be granted.

  1. What if it rains?

In the case of cancellation due to climatic conditions, there will not be a reimburse if the session exceeds one hour (consecutive or not) of activities. You need to give back your ticket to receive a reimburse when applicable.

  1. What is the age rating?

14 years old. Anyone younger than that have to be with parents or legal tutors.